2.—Hello, this is Lucas Bowen. I'd like to order some machines.
—___________. When do you need them?

   A.Sorry, I am busy 

   B.No problem

   C.No, you can do it online

3.—I'll be away on a business trip. Would you mind signing for my express delivery?
—________________.

   A.have no time

   B.I'd rather not

   C.I'd be happy to

4.Their skill and ____ has got them on the sales team. 

   A.laziness

   B.discourage

   C.enthusiasm

5.That might be acceptable ______ you handle the insurance fees.

   A.if

   B.whether

   C.even if

6.At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.

   A.who

   B.what

   C.that

8.Problems:

9.Causes:

10.Actions to be taken：

11.Quality affects every function of the company and    1    of its employees.

12.span>With "Zero Defects" the company aims to produce goods that are    1    perfect.

13.Putting mistakes right is labor-intensive and    1    and it's more cost-effective to produce a perfect product with no defect .

14.If your competitor can produce perfect products, your customers will prefer    1    .

15.A service has to be so good that there is no dissatisfaction and there are    1    complaints from your clients.

16.A manufacturer can change suppliers to get materials of the highest quality, even if this means paying    1    .

17.The extra cost is justified if the quality of your own production    1    .

18.To introduce Quality you must sell the idea to everyone in the company:    1    of the staff have to believe in quality.

20.—I am going to ask for a pay rise.
—_________.

   A. I don't think you are worth 

   B.Let me pay for it

   C.I think you may talk to your boss 

21.—How was your trip to London, Jane?
— ___________.

   A.Oh, wonderful indeed

   B.By plane and by bus

   C.The guide showed me the way

22.The executive team have to hold an urgent meeting ____ they see the bad market feedback.

   A.before

   B.because

   C.whether

23.We didn't understand how difficult it was to ____ such a breakfast. 

   A.district

   B.distribute

   C.distract

24.It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.

   A.recognize

   B.be recognizing

   C.be recognized