1.span>The issuing offices have to pay interests for the traveler's checks during their circulation period.

   A.对 

2.span>Banks and travel services are reluctant to provide traveler's checks.

   A.对 

3.— How do you calculate the fee if we ask you to move the office furniture?
— _________________.

   A.We can give you a 10% discount

   B.Sorry, we are not available these days

   C.The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

4.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.

   A.Well, I wonder whether the recent layoffs are affecting the quality of our customer service

   B.What do you think? But I have no idea 

   C.That's the client's own problem, I guess

5.Customers won't find store clerks sitting around _________ .

   A.watching TV or playing cards

   B.to watch TV or play cards

   C.watching TV or to play cards

6.Looking your customers in the eye shows that we are listening to them and hearing _________ .

   A.why are they saying

   B.how are they saying

   C.what they are saying

7.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly. 

   A.expire

   B.express

   C.exact

9.— Hello, is that Sail Moving Company?
— _________________?

   A.Yes, this is Jack speaking. Thanks for calling. What can we do for you

   B.Yes, I'm Jack. Thanks for calling. What can we do for you

   C.Yes, speaking. What can I do for you

10.— What is the distance between the new building and your office?
— _________________.

   A.It is near to the bus stop

   B.It is about 15 kilometers

   C.It is very close

11.If things have _________ , the person you're talking to will want to know the reasons.

   A.got up

   B.gone wrong

   C.turned down

12.The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .

   A.compensation

   B.repay

   C.refund

13.If any of the articles are damaged during move, you may make a _________ for compensation with our company.

   A.request

   B.demand

   C.claim

15.span>This passage is mainly about _____________.

   A.span>what a Schengen visa is

   B.span>who can apply for a Schengen visa

   C.span>how to apply for a Schengen visa

16.span>If you are intending to visit two or more Schengen countries, you will need to send your application _____________.

   A.span>to the embassy or consulate of the country that shall be your main destination

   B.span>directly to the embassies or consulates of those countries

   C.span>to the embassy or consulate of the first Schengen country on your travel itinerary

17.span>You can download and print off the form _____________.

   A.span>via your phone

   B.span>on the Internet

   C.span>by your friends

18.span>You are required to show the following documents EXCEPT _____________.

   A.span>a round-trip travel ticket

   B.span>a valid national passport

   C.span>a birth certificate

19.span>The processing time is _____________ per embassy.

   A.span>different

   B.span>the same

   C.span>similar

20.—I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?
—______________.

   A.Ok, I think we've both have done our best for this

   B.No, the suggestion is too bad

   C.Ok, you will benefit more than us

21.—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I'll call you tomorrow.

   A.Sorry, it's not clear

   B.That sounds all right

   C.Sorry, we didn't discuss about that

22.We can't manage that ____ you pay for the installation. 

   A.if

   B.until

   C.unless

23.Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.

   A.solute

   B.solve

   C.solution

24.When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.

   A.get

   B.gets

   C.got