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1.Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential.

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">to deal

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">dealing

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">dealt

2. A child's character is greatly influenced by his home ________.

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">case

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">environment

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">situation

3.Middle managers directly ______ top management.

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">lied in

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">lied to

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">lied with

4.The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.        

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">imply

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">indicate

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">interrupt

5. As I see it, you should manage—coordinate—the project and ______ the teams needed to complete it successfully.

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">bring together

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">bring in

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">bring on

6. class="MsoNormal"> How to Handle a Bad Performance Review

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:


Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.


* What to Do When Receiving a Bad Performance Review

     It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.


* What to Do After Receiving a Bad Performance Review

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bad performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.


* Ways to Improve a Bad Performance Review

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as

motivates the worker to do better in order to receive a good review next time.

7.One of their chief problems was the fact that they wouldn't share information or solutions with each other.

8.Planning involves deciding where to take a company and selecting steps to get there.

9.It is a set of key characteristics that the organization values.

10.span style="font-family: Calibri; font-size: 10.5pt;">沟通的含义比人们通常理解的要更深刻。

11.span style="font-family: Calibri; font-size: 10.5pt;">公司的新政策将于下个月正式实施。

12.What should you do when you are given a bad performance review?

 

   A.Argue with your boss.

 

   B.Make immediate remarks.

 

   C.Stay calm and listen carefully.

13.What should you do after you are given a bad performance review?  

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">Quit your job immediately.  

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">Insist on making comments.  

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">Learn from the review.

14.What should you do if you disagree with the bad performance review?

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">Tell the boss directly that you do not agree with the review.

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">Make a written statement on your own behalf if it is allowed.

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">Do not express your different understanding in a written statement.

15.How do you improve a bad performance review?

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">Understand the established performance standards.

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">Learn more about what the employee wants or expects.

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">Learn what the person who gives the review may think.

16.Why should we understand the cause of a bad performance review?

 

   A.span style="font-family: Calibri; font-size: 10.5pt;">Because it helps the employee to get promoted immediately.

 

   B.span style="font-family: Calibri; font-size: 10.5pt;">Because it encourages and motivates the worker to do better.

 

   C.span style="font-family: Calibri; font-size: 10.5pt;">Because it prevents the employee from professional growth.

17.strong>Job Titles:Top managers

1.Technical skills    1   

2.Human skills    2   

3.Conceptual skills    3   

4.motivation to manage    4   

18.strong>Job Titles:Middle managers

1.Technical skills    1   

2.Human skills    2   

3.Conceptual skills    3   

4.motivation to manage    4   

19.strong>Job Titles:First-line managers

1.Technical skills    1   

2.Human skills    2   

3.Conceptual skills    3   

4.motivation to manage    4   

20.strong>Job Titles:Team leaders

1.Technical skills    1   

2.Human skills    2   

3.Conceptual skills    3   

4.motivation to manage    4   

21.- Don't worry, Mum. The doctor said it was only a common cold.       

-_____________________! I'll tell Dad there's nothing serious.

 

   A.What a relief

 

   B.How surprising

 

   C.I'm so sorry

22.- How did your meeting go yesterday?        

- _____________________. It was really frustrating actually.

 

   A.Not so good

 

   B.Very good

 

   C.Nothing special

23. - _____________________identify the problems that have been occurring?

  - Well, as you know, the problems we had with Gary caused a lot of friction among the team.

 

   A.Do you

 

   B.Will you

 

   C.Are you able to

24. - I think things have been a bit difficult for us the last couple of months.      

 -_____________________. We've been working hard, but still getting behind.

 

   A.You're right

 

   B.I'm afraid

 

   C.I don't think so