1.span>再看一遍短文，归纳总结档案管理技巧。

2.span>信息技术

3.span>企业管理

4.span>在线论坛

5.span>网络营销

6.span>人力资源

7.span>实践经验

8.span>移动技术

9.span>视频会议

10.- Hi, Wendy, Could you please give me a hand?

- _____________________

   A.What's the matter with your hand?

   B.Sure, what's the matter?

   C.No, I can't.

11.- Excuse me, Helen, Can you spare a few minutes with me?

- _____________________

   A.Yes, I'm free now. 

   B.No, I'm busy.

   C.What's up?

12.- Good morning, may I speak to Ashley, please?

- _____________________

   A.Good morning, I'm Ashley.

   B.Good morning. This is Ashley speaking.

   C.Yes, speak please.

13.- Do you think I should inform them on the phone or by e-mail?

- _____________________

   A.By e-mail is more better.

   B.Well, talking on the phone is more interactive.

   C.It's compulsory.

14.- Let's welcome Taylor Clinton, Manager of Menglin Publishing House.

- _____________________

   A.Thank you. 

   B.You are welcome.

   C.Nice to meet you.

15.- Hi, you must be the newcomer, am I right? I'm Mike Brown from the Training Center.

-_____________________

   A.Hi, Mr. Brown. I'm Mike.

   B.Thank you, Mike.

   C.Hi, Mr. Brown. Nice to meet you.

16.- Maizidian Community Center. Can I help you?

- _____________________

   A.Yes, I need help.

   B.Hello. This is Melinda speaking.

   C.I'm calling for the arrangement.

17.- What would you like, tea or coffee?

-_____________________

   A.Thank you.

   B.Coffee, please.

   C.I like tea.

18.- I was just wondering if I could come to your office and discuss it.

- _____________________

   A.No, you can't.

   B.Well, that would be lovely.

   C.Maybe later.

19.- Can I make personal phone calls during office hours?

- _____________________

   A.No, you can't.

   B.Of course you can.

   C.Yes, always.

20.- Could you make a plan for a sale of books next month?

- _____________________

   A.Yes, I could.

   B.No problem. 

   C.It's a good idea.

21.- Can I make a brief introduction of the office work to you?

-_____________________

   A.No, thank you.

   B.Thank you! It's very kind of you.

   C.Yes, I can.

22.- What time is suitable?

- _____________________

   A.It's at 9:00.

   B.How about the first Sunday?

   C.Yes, it is.

23.- Would you like me to file them in alphabetical order?

- _____________________

   A.Yes, I like it very much.

   B.No, please file them in numerical order.

   C.No, I cannot.

24.- But isn't it impolite to call people by their first names?

-_____________________

   A.Yes, it is.

   B.Never mind. People usually call each other by their first names.

   C.You are right.